Virtual Assistant for Dentrix, Eaglesoft and Open Dental Practices
A DentalCareWorks virtual assistant works inside the practice management system you already run, whether that is Dentrix, Eaglesoft, Open Dental, Curve Dental or Denticon. Nothing moves to an outside system. Your team creates a named user account for the assistant, sets its permissions, and decides how the assistant connects, so you control access from the first login to the last.
- Your system, your data
- Named user account
- Access you control
Access setup checklist
Day one
- Named user account createdNo shared logins
- Permissions set by roleOnly what the tasks need
- Secure connection set upArranged by your team or IT provider
- Multifactor sign in turned onWherever your systems offer it
- Portal and phone logins addedOne named account per system
Systems
Practice software your assistant works in
Your assistant learns your setup in your own system: your appointment types, fee schedules, insurance plans and note templates. These are the systems dental practices most often ask us about.
Dentrix
Scheduling, insurance details, claims and charting worked in your Dentrix database under the assistant's own user account.
Eaglesoft
Appointments, benefits, claims and records handled inside your Eaglesoft setup with the permissions your team assigns.
Open Dental
Front desk, insurance and records work done in Open Dental, following the security settings your office uses.
Curve Dental
Daily schedule, patient records and insurance work handled through the assistant's own Curve Dental login.
Denticon
Work for one office or many locations done in Denticon under the assistant's own login, with the permissions your team sets.
Payer portals and phones
Insurance portals, clearinghouse sites and your phone system, each with its own named login for the assistant.
How access works
How a remote assistant connects to your practice software
How your assistant connects depends on where your system runs. When the software is installed on a server in your office, your team or IT provider usually sets up a secure remote connection to a workstation or the server. When the software runs in the cloud, the assistant signs in through the browser with their own login. Either way, the connection is one your team sets up and can switch off.
Inside the software, most practice management systems let you set permissions for each user. Give the assistant only what their tasks need: a receptionist may not need to change fee schedules, and a billing assistant may not need clinical notes. Turn on multifactor sign in wherever your systems support it.
- One named account per assistant, never a shared login
- Permissions matched to the tasks you assign
- Access removed by your team at any time
Why named accounts matter
A named account means every change the assistant makes is recorded under their name in your system's history. HIPAA's technical safeguards call for unique user identification, and a named login is the simplest way to meet it.
Our guide to remote access to dental software and HIPAA covers the full setup.
Pricing
One rate, whatever software you run
You pay $10 an hour for a dedicated assistant, full time or part time, with no setup fee and no long term contract. The rate is the same whichever system your practice uses.
See what an assistant can take on in your system: insurance verification, billing and claims, charting or scheduling and recall.
One flat rate
- No long term contract
- No setup fees
- Cancel anytime
- A dedicated assistant, in your own systems
Practice software questions
Can a virtual assistant work in Dentrix, Eaglesoft or Open Dental?
Yes. Your assistant works in the system your practice already uses, including Dentrix, Eaglesoft, Open Dental, Curve Dental and Denticon, through a user account your team creates for them.
Do we need to buy new software for a virtual assistant?
No new practice management software is needed. Depending on where your system runs, your team or IT provider may set up a secure remote connection, or the assistant signs in to your cloud system with their own login.
Should the assistant share a login with our staff?
No. Each assistant should have a named account with permissions matched to their tasks, so every action is recorded under their name and access can be removed on its own.
Can we limit what the assistant sees?
Yes. Most practice management systems let you set permissions for each user. Give the assistant only the access their tasks require.
What happens to access when we stop?
Your team disables the assistant's accounts in your software, portals and phone system. Because the accounts are yours, removal takes effect right away.
Talk with us about your front desk and back office
A short discovery call to map the work your team wants off its plate, and how a dental virtual assistant would handle it.