DSO Virtual Assistant Support for Dental Groups
A DSO virtual assistant from DentalCareWorks gives a dental group the same front desk and back office standard at every location. Assistants verify insurance, work claims, confirm appointments and keep records in order using your shared workflows and your own systems, so a patient gets the same experience in every office and your regional managers see the same numbers.
- $10 an hour
- Your workflows
- Cancel anytime
Today across the group
Working
- Verification for every locationSame breakdown format in each office
- Rejected claims workedSorted by location and payer
- Confirmations for tomorrowOpenings sent to each office's ASAP list
- Referrals trackedOne log shared by every office
- Daily summaryGoing to the regional manager at close
What they handle
What a DSO virtual assistant does
Groups grow by doing the same things well in many places. Remote assistants make that easier because they can work for any location from one shared set of rules.
Shared verification standard
Eligibility and benefits checked for every location in one breakdown format, so estimates are built the same way everywhere.
Claims and appeals
Rejections corrected, predeterminations sent and appeals prepared using the group's own rules for attachments and follow up.
Scheduling and confirmations
Appointments confirmed and openings filled for each office, following that office's providers, templates and hours.
Coverage across time zones
Assistants scheduled to match the hours of each office, so locations in different time zones are covered during their own day.
Records, referrals and lab cases
Referrals and lab cases tracked in one log, and records kept current in every office's patient files.
Reporting to managers
Simple daily or weekly summaries of the work done, in the format your regional or operations managers ask for.
Consistency
One playbook, many offices
In a group practice, the biggest problems often come from small differences between offices: one location skips the history check, another sends claims without attachments, a third confirms appointments only when someone has time. Those gaps show up as adjustments and empty chairs that are hard to trace.
Remote assistants follow the written workflows your group sets, the same way at every location. When the playbook changes, it changes everywhere at once. Each assistant still works through user accounts your team creates, so your access rules and audit trail stay in your hands.
- The same breakdown and claim standards at each office
- Named user accounts, set up and removed by your team
- Hours that match each location's schedule
Start with one location
Many groups begin with one office or one task, such as verification for every location, then extend the same setup once the workflow is proven.
Model the numbers for one office with the dental insurance verification cost calculator or the dental virtual assistant cost calculator.
Pricing
One rate for every DSO virtual assistant
Each dedicated assistant is $10 an hour, full time or part time, with no setup fee and no long term contract. Add assistants as you open or acquire offices, and reduce hours when you need to.
Read how we handle patient data across many logins on our HIPAA page, and how access works in each system on the practice software page.
One flat rate
- No long term contract
- No setup fees
- Cancel anytime
- A dedicated assistant, in your own systems
DSO virtual assistant questions
What does a DSO virtual assistant do?
A DSO virtual assistant handles front desk and back office work for one or more locations of a dental group: insurance verification, claims and appeals, confirmations and scheduling, referrals, lab cases and records, following the group's shared workflows.
Can one assistant work for several locations?
Yes, if your systems allow it. Many groups give an assistant access to several offices in a shared practice management system, while others assign one assistant per location.
How do assistants keep the same standard across offices?
They follow the written workflows your group provides, such as one breakdown format and one set of claim attachment rules, and they report on the work in the format your managers ask for.
Who controls access to our systems?
Your team does. Each assistant gets a named user account with the permissions you choose, and your team can remove access at any time.
How much does a DSO virtual assistant cost?
Each assistant is $10 an hour, with no setup fee and no long term contract.
Talk with us about your front desk and back office
A short discovery call to map the work your team wants off its plate, and how a dental virtual assistant would handle it.