Oral Surgery Virtual Assistant for Referrals, Coverage and Follow Up
An oral surgery virtual assistant from DentalCareWorks keeps referred patients moving from the first call to the follow up visit. Your assistant logs incoming referrals, books consults, checks whether a procedure falls under the patient's dental or medical plan, sends predeterminations, makes the follow up calls your surgeons script, and sends updates back to referring dentists, all inside your own systems.
- $10 an hour
- Works in your software
- Cancel anytime
Today at the surgery office
Working
- New referrals loggedPatients called and consults booked
- Radiographs requestedFrom the referring office before the consult
- Predeterminations sentNarratives and images attached
- Follow up calls after surgerySurgeon's script, notes in each record
- Consult letters to referring dentistsSending after the doctor signs
What they handle
What an oral surgery virtual assistant does
An oral surgery office depends on referrals and on getting coverage right before the procedure. Your assistant owns the steps between the referral and the follow up visit.
Referral intake
Every referral logged as it arrives, the patient called and booked, and the referring office told the consult is on the calendar.
Records before the consult
Radiographs, notes and medical history forms requested from the referring office and the patient, so the surgeon has what they need on consult day.
Dental or medical coverage
Coverage checked under both plans where a procedure may fall under medical benefits, with the findings saved to the patient's record for your billing team.
Predeterminations
Predeterminations prepared from the treatment plan with the narrative and images the plan asks for, then tracked until the estimate comes back.
Follow up calls after surgery
Check in calls made on the schedule your surgeons set, using their script, with any concern passed straight to the clinical team.
Reports to referring dentists
Consult letters and treatment updates your doctors prepare sent back to the referring office, so the relationship stays strong.
Coverage
Sorting out medical and dental coverage before surgery
Some procedures an oral surgeon performs can be covered under a patient's medical plan rather than the dental plan, depending on the plan and the reason for the procedure. Getting this wrong means a denied claim and a surprised patient.
Your assistant checks both plans when your billing team asks, records what each one says, and prepares the predetermination or prior authorization the plan requires. Read our guide to dental predetermination versus preauthorization for the difference between the two.
- Eligibility confirmed on both plans when needed
- Predeterminations sent with narratives and images
- Status tracked until the answer arrives
Your surgeons stay in charge
Your assistant never gives clinical advice. Follow up calls use the questions your surgeons write, and anything that sounds like a problem goes straight to your clinical team with a clear note.
For a closer look at closing the loop with referring offices, see our dental referral workflow guide.
Pricing
One rate for your oral surgery virtual assistant
You pay $10 an hour for a dedicated assistant, full time or part time. There is no setup fee and no long term contract, so you can match hours to your surgical schedule or stop at any time.
Many surgery offices start with referral intake and predeterminations, then add billing and claims or charting once the assistant knows the practice.
One flat rate
- No long term contract
- No setup fees
- Cancel anytime
- A dedicated assistant, in your own systems
Oral surgery virtual assistant questions
What does an oral surgery virtual assistant do?
An oral surgery virtual assistant logs referrals, books consults, gathers records from referring offices, checks dental and medical coverage, prepares predeterminations, makes scripted follow up calls after surgery and sends reports back to referring dentists.
Can the assistant check medical insurance as well as dental?
Yes. When a procedure may fall under medical benefits, your assistant checks eligibility under the medical plan too and records what each plan says for your billing team.
Who decides what is said on follow up calls after surgery?
Your surgeons. The assistant uses the questions they write and passes any concern straight to the clinical team. They do not give clinical advice.
Can the assistant send consult letters to referring dentists?
Yes, once your doctor has written and approved the letter. The assistant sends it through the channel the referring office prefers and notes that it was sent.
How much does an oral surgery virtual assistant cost?
A oral surgery virtual assistant from DentalCareWorks is $10 an hour, with no setup fee and no long term contract; referrals, coverage checks and follow up calls all bill at the same rate.
Talk with us about your front desk and back office
A short discovery call to map the work your team wants off its plate, and how a dental virtual assistant would handle it.