Dental Virtual Assistant Services for Every Part of Your Office
DentalCareWorks dental virtual assistant services cover the front desk, clinical documentation and the back office. Choose one role or combine several in a single dedicated assistant who works remotely in your systems during your hours, at $10 an hour with no long term contract.
Front desk and patient communication
Phones, schedules and patients who show up
The work that decides whether patients reach you, book with you and keep their appointments.
Virtual dental receptionist
Inbound calls, voicemail, texts and web requests answered as your practice, with every conversation written into the patient's record.
Receptionist
Scheduling, confirmations and recall
Appointment books kept full, visits confirmed ahead of time, openings filled and overdue hygiene patients brought back.
Scheduling and recallClinical documentation and charting
Notes and charts done while you work
Documentation support that lets dentists and hygienists stay with the patient, while the provider still reviews and signs every note.
Virtual dental scribe
Perio and restorative charting and treatment notes entered in real time as the provider calls them out.
Scribe
Dental transcription
Dictations from dentists and hygienists turned into clean notes in the patient's record.
Transcription
Records management
Patient records and demographic details organized, updated and kept current across your system.
Administrative assistantBack office and insurance
Insurance, claims, referrals and lab cases
The behind the scenes work that keeps your practice paid and your patients' care moving between offices.
Insurance verification
Eligibility, benefits and coverage checked before each appointment, with a full breakdown saved to the chart.
Verification
Claims and billing
Predeterminations sent and tracked, rejected claims corrected and resent, and appeals written and followed through.
Billing and claims
Referrals, lab orders and refills
Specialist referrals prepared and tracked, lab cases followed to their due dates, and refill requests routed to the dentist.
Administrative assistantCombining roles
One assistant, the mix of work you need
Most practices do not need a full time person for each of these jobs. A common pattern is phones in the morning rush, insurance verification for tomorrow's schedule mid day, and claims or recall work in the afternoon. Your assistant follows the order of work you set, and you can shift the mix as your needs change.
Specialty offices have their own rhythm. See how the work changes for orthodontic, pediatric, oral surgery, periodontal, endodontic and group practices.
What stays in your office
Anything that needs hands on a patient, clinical judgment or the dentist's signature stays with your team. Your assistant prepares, documents, schedules and follows up; your providers diagnose, treat and sign.
Questions about our services
Can one assistant cover more than one role?
Yes. Many practices combine front desk work with insurance verification or claims. You set the priorities and the order of the day.
Do you offer part time assistants?
Yes. You choose the hours, full time or part time, and you can change them later.
Which role should we start with?
Start with the work that falls behind most often. For many offices that is insurance verification or unreturned calls. The discovery call is the place to sort it out.
Do the services cost different amounts?
No. Every role is the same flat $10 an hour.
Talk with us about your front desk and back office
A short discovery call to map the work your team wants off its plate, and how a dental virtual assistant would handle it.