Virtual Dental Receptionist for Calls, Messages and Bookings
A virtual dental receptionist from DentalCareWorks answers your phones, returns voicemails and web messages, books and moves appointments, and keeps patients informed, working remotely inside your phone system and practice software. Your in office team gets to look up from the phone and focus on the patients in front of them.
- $10 an hour
- Your phones, your software
- Cancel anytime
Morning at the front desk
On the phones
- Overnight voicemails returnedCallbacks noted in each patient's record
- New patient call bookedInsurance details passed to verification
- Web form requests answeredTwo patients moved to earlier openings
- Emergency call routedDentist's same day slot offered
- Afternoon cancellationsCalling the ASAP list now
What they handle
What a virtual dental receptionist does every day
The same work your front desk does on the phone and at the keyboard, done by one dedicated person who learns your scheduling rules and the way you talk to patients.
Inbound calls
Calls answered with your greeting, questions about hours, directions and appointments handled, and anything clinical passed to your team with a clear note.
Booking and rescheduling
New and existing patients booked into the right appointment type and length, following your schedule templates and provider preferences.
Voicemail, texts and web requests
Messages returned through the day as they arrive, with the outcome written into the patient's record so nobody calls twice.
New patient intake
Contact and insurance details collected at booking, forms sent ahead of the visit, and the information handed to whoever verifies benefits.
Confirmations and the ASAP list
Upcoming visits confirmed, cancellations filled from your short notice list, and the schedule kept as full as your patients allow.
Billing questions
Simple balance and statement questions answered from your records, and anything that needs a decision sent to your office manager.
How it works
A remote dental receptionist who works like part of your office
Your receptionist logs in to your phone system and your practice management software with their own user account. Calls ring to them the way they ring to anyone at your front desk, so you decide when they pick up: every call, overflow when the office is busy, lunch hours, or the first hour of the morning when the lines are fullest.
They follow your written scripts and scheduling rules, and they learn the details that only come from working with your team: which provider takes which procedures, how long a crown prep really takes, who needs a reminder the day before.
- Answers as your practice, never as an outside call center
- Writes every call into the patient's record
- Sends clinical questions and emergencies to your team right away
Receptionist or answering service?
An answering service takes messages. A virtual receptionist works your schedule: they can see openings, book the visit, check the patient's history and follow up the next day. If you are weighing the two, our guide on a remote dental receptionist versus an answering service lays out the differences.
Want to see what missed calls and empty chairs cost you? Try the dental no show cost calculator.
Pricing
One rate for your virtual dental receptionist
You pay $10 an hour for a dedicated receptionist, full time or part time. There is no setup fee and no long term contract, so you can change hours as your practice changes or stop at any time.
Many practices start with phones and confirmations, then add scheduling and recall or insurance verification once the receptionist knows the office.
One flat rate
- No long term contract
- No setup fees
- Cancel anytime
- A dedicated assistant, in your own systems
Virtual dental receptionist questions
What does a virtual dental receptionist do?
A virtual dental receptionist answers patient calls, returns voicemails and messages, books, moves and confirms appointments, collects new patient details and answers routine questions, working remotely in your phone system and practice management software.
Will patients know the receptionist is remote?
Your receptionist answers with your practice's name and greeting and follows your scripts. To a patient, it is your front desk on the phone.
Can a remote receptionist handle dental emergencies?
They follow the emergency protocol you set: which symptoms go straight to the dentist, which get the next same day opening, and what to tell the patient. They do not give clinical advice.
How do calls reach a virtual receptionist?
Through your own phone system. Most cloud phone systems let you add a user who can work from anywhere; your team decides which lines and which hours ring to the receptionist.
How much does a virtual dental receptionist cost?
A virtual dental receptionist from DentalCareWorks is $10 an hour, with no setup fee and no long term contract; full time or part time, for the hours your phones need covering.
Talk with us about your front desk and back office
A short discovery call to map the work your team wants off its plate, and how a dental virtual assistant would handle it.